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KB

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Latest activity by KB
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    KB created an article,

    Which social media channels are available for sharing content?

    The Dynamic Signal platform supports a large number of social media channels, but due to differences in what their public APIs allow, not all of the channels allow content to be shared. For example...

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    KB created an article,

    What are the correct dimensions for photos in a newsletter?

    For the newsletter Header, your image should have the same dimensions as your email header image, with a recommended width of 600px, and a maximum height of 400px. For text modules, to ensure that ...

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    KB created an article,

    How do I reset/change my password?

    note If your organization uses Single Sign-On (SSO), you will need to change your password with your SSO provider. If you are not logged in and have forgotten your password or need to change your ...

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    KB created an article,

    How are the points for the leaderboard calculated?

    Members are awarded points for Shares, Clicks, or Reactions according to the values assigned to those Posts. When a Member Shares a Post, the point reward for sharing is displayed right next to the...

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    KB created an article,

    How is a Click Calculated?

    A Click is the number of external clicks on a piece of content that has been shared from your site. A Click essentially tallies the number of times your content is clicked by your members' social f...

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    KB created an article,

    How do you Calculate Impressions?

    Impressions are the total of a Member's friends and followers on their social networks. The Impressions generated by a Share will depend on which networks they shared the content, and how many foll...

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    KB created an article,

    What's the difference between the Twitter Username and Search Query options?

    note For information on connecting Twitter feeds, see our article on feeds here. When you connect a new Twitter feed, you have two intial choices: Twitter Username and Search Query. You can use th...

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    KB created an article,

    How do I export Member data?

    The Dynamic Signal platform has a number of different ways in which you can get data about your Members; see our section on Members and Member Groups for full details. Primarily, you can use the Do...

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    KB created an article,

    How do I Pin a Post to the top of the Main Feed?

    Pinning and Unpinning To Pin a post, you can select the Pin from the Post dropdown menu in the Approved Posts list in the Content tab.   You will also find this option on the Post Details page (in...

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    KB created an article,

    There are posts missing from my community! How can I fix it?

    On occasion, you may find that content is not pulled in from your social media feeds. There are usually two main causes for "missing" posts: Content Filtering Delayed Importing Content Filtering ...