How to Connect a Content Feed
You can connect a feed by completing the following instructions:
- Go to Content > Feeds.
- To the right of the feed type you want to add, click New Connections.
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As of August 1, 2018, Facebook Pages require authentication before you can connect the feed. The Facebook Pages account used to authenticate the feed must be a Manager/Admin role.
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LinkedIn Pages require authentication before you can connect the feed. The LinkedIn account you use to authenticate must be a Manager/Admin role.
- Refer to the table below to select your Import Type.
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The
Import Type option only applies to Facebook, LinkedIn, and Twitter feeds.
Import Posts
Imported articles will be displayed as normal Social posts in the Community. When shared, links will go to the social media post, even if there is a link to external content.
Import Links from Posts
Only imports linked articles within posts. Imported articles are displayed as normal Dynamic Signal posts in the Community. Posts without links will not be imported.
Import Links and Image Posts
Only imports linked articles and images within posts. Imported articles and images are displayed as normal DySi posts in the Community. Posts without links and images will not be imported.
- For Twitter only: select the Feed Type.
Twitter Username
Enter the URL or @username for the Twitter account you want to connect. This is the most common type of Twitter feed.
Search Query
Periodically search all of Twitter for a keyword or hashtag.
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For "image-only" posts that get imported via a Links and Image feed, Share Image Only will be set to true. This is the only case in which "Share Image Only" should ever be set to true.
- For all feeds, refer to the table below to enter your Feed Settings.
Name
Enter a short and descriptive name.
Link
The URL of the content source. Cannot be edited.
Description
Add a description to explain to other Community Managers the nature of your feed.
#Hashtags, @Usernames or Keywords
Optionally, you can enter hashtags/usernames/keywords so that only posts with those identifiers will be imported.
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SmartContent feeds have additional settings that govern how they search the web. Talk to your Customer Success Manager about SmartContent feeds.
- All newly created posts have default post settings. These settings do not apply to existing posts. Refer to the table below to enter your Default Settings.
Review Status
Choose whether posts are instantly available or in a queue.
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Approve Immediately - posts will be instantly available to your members.
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Review First - posts are placed in a Pending content queue for approval.
Points
Determines settings for your points.
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Not Shareable - prevents posts from being shared.
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Use Defaults - enables the default point settings to be used.
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Customize Points - allows you to customize the amount of points earned from Shares, Clicks, and Reactions for every post originating from that source.
Sharing Disclosures
You can choose whether or not Disclosure text will be appended to the end of members’ shares from this feed. You can also choose to customize the Disclosure text for a feed.
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Don't Include a Disclosure - No disclosure will be appended to members’ shares.
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Use Default Disclosures - The default disclosure text will be used.
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Customize Text - Enter specific disclosures to be used for posts from this feed.
Categories
Select a Category from the dropdown menu to apply to your post.
Tags
Select a Tag from the dropdown menu to apply to your post.
- Select a Division from the dropdown menu to apply to your post.
- Click Save.
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When connecting an Instagram feed, you'll also need to select the corresponding FacebookPage during the authentication process.
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We currently support Atom 1.0 feeds, which can be connected via RSS channel. Atom is the name of an XML-based Web content and metadata syndication format, and an application-level protocol for publishing and editing Web resources belonging to periodically updated websites.
In order to ensure a smooth Atom feed importing experience, the following entry elements are required:
id - Identifies the entry using a universally unique and permanent URI
title - Contains a human readable title for the entry
updated - Indicates the last time the entry was modified in a significant way
published - Contains the time of the initial creation or first availability of the entry
author - Names one author of the entry
content - Contains or links to the complete content of the entry
link - Identifies a related Web page
summary - Conveys a short summary, abstract, or excerpt of the entry
Feed Refreshing
The Dynamic Signal platform automatically decides how often to check a feed for new posts based on how often we import new posts from that feed. How often do they update?
- Average 1 post per day - We check every 15 mins
- Average 1 post every 7 days - We check every 3 hours
- Average less than 1 post per week - We check every 6 hours
If our system notices that the feed is producing a greater or lesser number of posts than it had been previously, then it adjusts the interval appropriately.
The Feed Settings will tell you when it last imported a post, and what the post was. If you're missing posts from a feed, please visit our troubleshooting article for common reasons posts might be missing from your community.
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As required by the social media API's used with feeds, we do not allow content-editing of posts that are imported via feeds.
