The table below lists all email notifications members can receive alongside a description of when they are sent. The Notes column lets you know whether members can opt out of receiving that notification (see Members > Member Name > Settings > Notification).
note
Not all of these notifications can be turned on or off in Email Settings. For a full list of which notifications can be enabled/disabled for your community, see our article on Email Settings.
Email Notification
Description
Members Can Unsubscribe
Note
New Posts to Approve
Daily reminder when there are new member submissions in the pending posts queue
Yes
Post Broadcasts
Emails highlighting key content
Yes
User Creation Complete
Get an email when your bulk user upload is complete
Yes
Submitted Post Approvals
Get confirmation when your post is approved for the news feed
Yes
Messages
Get notifications when you have unread messages
Yes
New Comments
Get notified daily when members submit new comments on posts
Yes
Newsletters
Get notified when a newsletter is sent to you
Yes
Share Follow Up
Get performance metrics for your recent shares
Yes
Surveys
Occasional questionnaires and feedback requests
Yes
if Surveys is enabled
Statistics Summary for Managers
Periodic email reports of overall performance and activity metrics
Yes
Content Digest
Periodic summaries of recent popular content
Yes
Invitations
Pre-registered users can opt out of repeat invitation emails
Yes
if Advanced Registration is enabled
Broadcasts
Quick email announcements from managers
Yes
Report Generated
Receive an email when a custom report is ready for download
Yes
Usage Lapse Reminders
Receive content suggestions when you’ve been away for a while
Yes
New Requests to Join
Receive daily email when new users require manager approval to complete registration
No
if Advanced Registration is enabled
Mentions
Receive email notifications when you are mentioned in a comment
Yes
Urgent Broadcasts
Time-sensitive, urgent email alerts
Yes
Onboarding Reminders
Users who have unanswered onboarding questions can opt out of repeat reminder emails
Yes
Welcome
Receive an email welcoming you to the program
Yes
Invitation Reminder
Receive an email reminding you of your pending invitation to the Community
Yes
Click Unsubscribe in an invitation email to unsubscribe. This notification does not appear in Member > Notifications as community members are already onboarded
Login Email for Mobile Devices
Receive an email to sign you back in to your program
Yes
This is a legacy feature that is no longer available on the new mobile app
User Creation Complete
Managers are notified when new users are created
Yes
Verify Account
Receive an email to verify your account
No
note
Currently, email previews are not available for Surveys. You can always preview a broadcast before sending in the broadcast creation flow.