Report issues, ask questions, or provide feedback about the Dynamic platform by submitting via the Support Portal at https://support.dynamicsignal.com/hc/en-us

Selecting the How can we help you? option from the menu bar or Speech icon on bottom right hand corner will open up our self-service tool, allowing you to enter the question or issue you are experiencing. 

Entering a clear problem statement will return the most accurate results. The self-service tool will then suggest relevant articles from our knowledge base that may relate to your question or issue. An example of this would be 'How do I submit a post?', this will return the solution and the associated article.

If the suggested article answers your question, then marking the suggestion as helpful by selecting Yes lets us know that this article was helpful and trains the engine to return more relevant results to other users with similar queries. . 

If the suggested articles do not answer your question, mark the suggestions as not helpful by selecting No then Contact Support. This will present you with a form to fill out which will submit a ticket directly with the Firstup Support team. Support will respond via email to the email address provided.

Manager or Member App Completely Unavailable

If the issue affects the entire platform or all users (such as all users are unable to sign in, or you are unable to access any pages in the Dynamic Platform) we consider that a Sev1 or Sev2 issue. Please check our status page at https://dynamicsignal.statuspage.io/ for details and regular updates.

If the incident is not listed on our status page, please contact us via the Support Portal as outlined above to alert us to the issue and the Support team will respond as soon as possible.