Broadcast Threshold Warning

The Broadcast Threshold Warning is an enhancement designed to improve communication accuracy and prevent unintended large-scale message broadcasts. This feature allows communities to set a custom threshold for broadcast audience sizes. When a user attempts to send a broadcast exceeding this threshold, a warning message appears, prompting the user to confirm or revise their selection.

Key Capabilities

1. Customisable Threshold: Community admins can define an audience threshold that triggers a warning for overly large broadcast audiences. 
2. Warning Message Display: A dynamic warning appears for broadcasts exceeding the threshold, showing an approximate count of recipients.
3. Acknowledgement Requirement: Users must acknowledge the warning to proceed with the broadcast.
4. Activity Logging: A record of the warning and user acknowledgement is stored in the user activity log for traceability.

Workflow & Screenshots

Locating the Feature control in the Admin Experience

Global Manager Users can locate the feature controls via the Threshold Warning item in the Advanced section of the Admin dropdown. by toggling it on.

Screenshot: Threshold Warning Menu Item.

 

Enabling the Feature

Global Manager Users can enable the feature by toggling it on.

Screenshot: Feature toggle interface.

 

Setting the Threshold

Once turned on the Global Manager Users can then define a numeric threshold for broadcasts in the settings panel.

Screenshot: Threshold input and save confirmation.

Note: In the event that the feature is turned off, the value that was entered prior to turning off will be retained for future reference/use.

Broadcast Process

The existing broadcast workflow remains unchanged, with the warning message integrated into the send confirmation step. When a user clicks the Send Broadcast button the number of recipients will be calculated and if the threshold has been exceeded a warning message will be displayed.

Screenshot: Broadcast page.

Screenshot: Warning message example.

When the Threshold warning appears the user must confirm the send be pressing the Send button in the popup.  Clicking cancel at this stage will close the pop up and allow the user to make any changes they need.

Activity Log

All warnings and acknowledgements are logged in the user’s activity history.

Screenshot: Activity log with threshold warnings.

FAQs

1. Will the feature be enabled for all customers?
   Yes, it is available to all customers. Communities can control whether to activate it and set their own threshold.

2. Can I customise the threshold limit?
   Yes, thresholds can be tailored per community.

3. Can the warning message be customised?
   No, the warning message is fixed as it includes calculations based on recipient counts.

4. Is the displayed count exact?
   The count is de-duplicated and approximate due to system processes and user permissions.

5. Does this require divisions to be enabled?
   No, the warning triggers based on audience selection regardless of division settings.

6. Will this work for newsletters?
   Not at this time; this functionality has not been included for newsletters.